Cancellation & Refund Policy
There is no money-back guarantee. Videophile generates video on request and the cost of producing it is incurred at that moment, so we cannot return work already delivered. Cancelling stops every future charge, and the free plan is there so you can try the product before paying anything. Where something has genuinely gone wrong, the cases below say so plainly.
Cancelling
Cancel any time from your account settings, or by emailing hello@superappsdomain.com.
Cancellation takes effect at the end of your current billing period. You keep full access until then, and you are not billed again. We do not pro-rate partial months.
Refunds
We do not routinely refund payments already made, on a first purchase or on a renewal, because a plan's credits are made available immediately and the videos they produce cannot be returned. We will consider a refund where:
- the Service was materially unavailable for a sustained period during that term;
- you were charged after cancelling;
- you were billed in error.
Email us and we will look at it properly. We would rather resolve something than argue about it.
Value already consumed
Any refund covers your subscription or an unused credit pack. It does not cover credits already spent on generation. Each video is produced by third-party models that charge us at the moment you request it, and that work cannot be returned. Where a refund is agreed, unspent pack credits are removed and spent credits are excluded from it.
Unused credit packs can be refunded within 14 days of purchase.
Failed generations are never charged
If a video or episode fails to generate, the credits held for it are released automatically — usually within seconds, and at most within 20 minutes if a background worker was interrupted. You do not need to contact us, and there is nothing to refund.
If you believe you were charged for something that failed, the credit history in your account shows every movement. Send us the entry and we will correct it.
Your content after cancelling
Content already published to your own platforms is yours and is unaffected.
Content still in Videophile stays available to download for 30 days after cancellation. After that we may delete it. Download anything you want to keep before then.
Unused credits
Monthly plan credits expire at the end of each billing period and have no cash value. Purchased credit packs remain usable while your account is active, and are not refunded on cancellation except within the 14-day purchase window described above.
How refunds are paid
Payments are processed by Paddle, our merchant of record. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank. You may also contact Paddle directly about a transaction.
Chargebacks
If something is wrong, please contact us first — it is faster than a chargeback and we will almost always sort it. Accounts subject to a chargeback are suspended pending resolution.
Contact
hello@superappsdomain.com — we aim to reply within one business day.