Cancellation & Refund Policy
14-day money-back guarantee on your first purchase. If Videophile is not right for you, email us within 14 days of your first payment and we will refund it in full. No form to fill in, no reason required.
Cancelling
Cancel any time from your account settings, or by emailing hello@superappsdomain.com.
Cancellation takes effect at the end of your current billing period. You keep full access until then, and you are not billed again. We do not pro-rate partial months.
Refunds
First purchase
Refunded in full within 14 days, as above.
Subsequent renewals
Renewals are generally not refundable, because the plan's credits are made available immediately. We will still consider a refund where:
- the Service was materially unavailable for a sustained period during that term;
- you were charged after cancelling;
- you were billed in error.
Email us and we will look at it properly. We would rather resolve something than argue about it.
Credit packs
Unused credit packs can be refunded within 14 days of purchase. Once credits have been spent on generation they cannot be refunded, because the cost of producing that content has already been incurred.
Failed generations are never charged
If a video or episode fails to generate, the credits held for it are released automatically — usually within seconds, and at most within 20 minutes if a background worker was interrupted. You do not need to contact us, and there is nothing to refund.
If you believe you were charged for something that failed, the credit history in your account shows every movement. Send us the entry and we will correct it.
Your content after cancelling
Content already published to your own platforms is yours and is unaffected.
Content still in Videophile stays available to download for 30 days after cancellation. After that we may delete it. Download anything you want to keep before then.
Unused credits
Monthly plan credits expire at the end of each billing period and have no cash value. Purchased credit packs remain usable while your account is active, and are not refunded on cancellation except within the 14-day window above.
How refunds are paid
Payments are processed by Paddle, our merchant of record. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank. You may also contact Paddle directly about a transaction.
Chargebacks
If something is wrong, please contact us first — it is faster than a chargeback and we will almost always sort it. Accounts subject to a chargeback are suspended pending resolution.
Contact
hello@superappsdomain.com — we aim to reply within one business day.